Cancellation Policy of English For Leaders

We respect that your time is valuable and we appreciate that you understand ours is too.

We have a 48 hour cancellation policy. Any cancellations that occur 48 hours or more before the scheduled time are able to be re-booked at no additional cost to the client.

The first time a cancellation is made within the 48hr period prior to the time of the booked appointment, the client will be given the opportunity to re-book (with no financial penalty applied).

Any subsequent cancellations by/for the same client that occur within the 48 hour period will be referred to the Managing Director and may result in a cancelled booking fee being applied (which will be equal to the value of the consultation fee for that booking which had been made and subsequently cancelled).

Clients who make a booking and subsequently fail to present for their designated appointment (and have not contacted English For Leaders to cancel their appointment), may result in a cancelled booking fee being applied (which will be equal to the value of the consultation fee for that booking which had been made and subsequently cancelled).

English For Leaders do not issue refunds for cancelled appointments.